Home Lending
Overview of Truv’s verification suite for home lending workflows.
FAQs
- Are Truv assets accepted by Fannie Mae and Freddie Mac?
- Can I verify my own Employment?
- Best practices for contacting Truv's customer support.
- Is what you're doing legal?
- I would like a copy of Truv's SOC2 Type II or other security and privacy reports.
- Can I cancel an employer within an Order of multiple employers?
- Can a Truv Order Link be resent?
- The option to upload my documents is not available, can I send an email with a copy of my paystubs?
- My payroll provider can only be access via VPN/intranet, how do I connect?
- The customer connects an employer different from the requested
- Why am I receiving an error when attempting to reverify an order?
- Can an email be re-entered if there is a typo?
- My order status: no data
- How do I submit to GSE
Orders
- What are Orders in Truv?
- Creating an Order from the Dashboard
- Required and optional fields for Orders
- Order notifications (email & SMS)
- Creating an Order using the API
- Using the ‘Upload order’ function in the Dashboard
- Refresh Order Data
- Order status update emails
- Order statuses explained (pending, sent, completed, etc.)
- Email and SMS reminders for Orders
- Creating an Order using Encompass
- How Do I Cancel an Order?
Encompass Integration
- Locked status in Encompass loan
- How do I submit Truv VOA to GSEs?
- If you enter an email will the person placing the order receive a notification?
- Will additional borrower pairs be listed?
- Does the fee fluctuate based on the number of employers selected when requesting VOE?
- How do I setup automated service ordering (ASO) of Truv with Encompass®?
- How do I integrate Truv with Encompass® by ICE Mortgage Technology®?
- How do I refresh an order via Encompass?
- Can I add email addresses to receive status updates in Encompass?
- How do I Check Coverage in Encompass?
- How to Configure Document Mapping in Encompass
- How to create a VOA order in Encompass
- How does borrower Experience look for VOA
- How do I set up Truv in Encompass?
- Re‑generate vs Re‑verify for VOA in Encompass — What’s the difference?
- How to Re-verify VOA order in Encompass ?
- How to Re‑generate a VOA report with existing data in Encompass ?
Blend Integration
- How to Use Truv Follow-Up Tasks in Blend
- How to Access Truv Returned Results in Encompass
- How to Open the Truv VOIE Task in Blend
- How to Complete Income Verification through Truv in Blend
- How to Access Truv Returned Results in Blend
- How to Handle a Failed or Expired Truv Verification in Blend
- How to View Real-Time Truv Order Status for Blend Loans
nCino Integration
- What Fields flow from Ncino to Encompass?
- How to handle a skipped verification step
- How to send Truv verification data into your LOS
- What documents flow from Ncino to Encompass E-folder
- How to do refresh in Ncino ?
- How do I integrate Truv with nCino (fka SimpleNexus)?
- How to enable Truv in nCino
- How to complete verification as a borrower
- How to confirm your Truv and nCino setup is correct
BlueSage Integration
- Where can I find the completed VOA documents and reports in Blue Sage?
- What features and data are included in the Blue Sage VOA report?
- How do I order a Verification of Assets (VOA) within Blue Sage?
- Does the Truv Report ID need to be manually entered for AUS submission?
- Does the integration support automated underwriting systems (AUS)?
- Is the data from Truv compliant with GSE standards?
- What are the initial steps for setting up Truv in Blue Sage?
- How do I initiate a new Truv VOI order in Blue Sage?
- How do I request updated verification data (a "Refresh")?
- Where can I find the Report ID needed for AUS submission?
- Where are the supporting documents from Truv stored in Blue Sage?
- How does the borrower receive the verification request?
- What steps does the borrower take to complete the verification?
- What happens after the borrower connects their account or uploads documents?
- How does the VOA integration support Automated Underwriting Systems (AUS) and compliance?
- What is the main benefit of using Truv within Blue Sage?
Lodasoft Integration
- How do I integrate Truv with LodaSoft?
- Does Lodasoft handle the borrower-facing part of the verification process?
- Which credentials from the Truv Dashboard are needed for the Lodasoft setup, and where do they go?
- How does the verification process work in the loan workflow?
- What is the primary function of the Truv integration in Lodasoft?
- What are the key benefits of using Truv VOI/E within Lodasoft?
- What verification steps are automated using the TPO Connect integration?
- What are the benefits of using this integrated verification process?
- What are the setup options for implementing the VOA solution in Lodasoft?
- What are the key features and data quality benefits of Truv's VOA solution in Lodasoft?
- Where in Lodasoft is the Truv integration enabled?
- What are the two ways Truv can be enabled for the borrower experience?
- What is the purpose of setting up Webhooks, and what URL should be used?
- What is the final step before "Go Live"?
- How do borrowers initiate the verification process?
- What happens if a borrower connects their account, but new payroll information is generated later in the loan process?
- How does verification data get from TPO Connect into the lender's Encompass LOS?
Tidalwave Integration
Vesta Integration
Byte Integration
- How do I integrate Truv with BYTE Software?
- How to Check Order Status in Byte
- How to Select the Verification Type in Byte
- How to Identify the Truv Report ID in Byte
- How to Review Employers Before Submitting a Truv Order
- How do I initiate a Truv Verification of Income and Employment (VOIE) order in Byte?
- Truv VOA Available on Byte?
LenderLogix Integration
- How do I integrate Truv with LenderLogix?
- Why is the Truv Template ID required for the LiteSpeed setup?
- What is the main purpose of integrating Truv into LenderLogix LiteSpeed?
- What are the key benefits of this integration?
- How does the verification process work after a borrower submits their application?
- What is the first required step before beginning the technical setup?
- Which credentials from the Truv Dashboard are needed for LiteSpeed setup?
- Where are the Truv Template IDs added in LenderLogix LiteSpeed?
- What are the final steps before going live with the integration?
- How do borrowers know they need to verify their employment and income using Truv?
- What happens after the borrower completes the verification process?
- What data is included in the LenderLogix VOA Report?
- How does the VOA workflow work for the borrower?
- What is the pricing model for the VOA service?
Advanced Dashboard Tips
Custom Integrations
- Custom Point-of-Sale (POS) Implementation (Overview)
- Launch Checklist for Integrated Point-of-Sale (POS)
- Custom Loan Origination System (LOS) Implementation (Overview)
- Launch Checklist for Integrated Loan Origination Systems (LOS)
- How do I integrate Truv with Dark Matter Technologies Empower?
- How do I integrate Truv with BeSmartee?
- How do I integrate Truv with Floify?