Creating & Managing Orders
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      1. Truv Help Center
      2. Orders
      3. Creating & Managing Orders

      Refresh Order Data

      Refreshing order data in Truv ensures that the most up-to-date employment and income verification details are retrieved.

      To refresh order data in the Truv Dashboard, follow these steps:

      1. Log In to the Truv Dashboard:

      2. Navigate to the Orders Tab:

        • On the left-hand menu, click on Orders.

      3. Select the Order to Refresh:

        • Locate and click on the specific order you wish to update.

      4. Initiate Data Refresh:

        • Click the "Refresh Data" button.
        • A pop-up will appear; select the desired Product Type (e.g., Employment, Income and Employment, Employment and Most Recent Paystub).
        • Choose the Employers to be refreshed.
        • Click Continue to proceed.

      5. Monitor the Refresh Process:

        • The order status will change to Pending during the refresh.
        • Once completed, the updated report will be available for download.