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      Back to home
      1. Truv Help Center
      2. FAQs
      • Getting Started
        • Intro to Truv
        • Account Setup
        • Platform Overview
        • Dashboard Essentials
      • Troubleshooting
        • API Troubleshooting (High-Level)
        • Data Connections
        • Integration Issues
        • Contacting Support
        • Resources for Self-help
        • Account Management
      • FAQs
      • Integrations
        • Encompass
        • Background Screening
        • Point-of-Sale (POS)
        • Loan Origination System (LOS)
        • Advanced Dashboard Tips
      • Orders
        • Overview
        • Creating & Managing Orders
        • Managing Orders
      • Security and Compliance
        • Data Security
        • Regulatory Compliance
        • User Consent Management
        • Customer Support for Security
        • Incident Response
        • Certifications & Audits

      FAQs

      Get answers to common questions about connecting with Truv.
      • What information does Truv include on a VOIE or VOE report?
      • Best practices for contacting Truv's customer support.
      • Is what you're doing legal?
      • I would like a copy of Truv's SOC2 Type II or other security and privacy reports.
      • Can I cancel an employer within an Order of multiple employers?
      • Can a Truv Order Link be resent?
      • The option to upload my documents is not available, can I send an email with a copy of my paystubs?
      • My payroll provider can only be access via VPN/intranet, how do I connect?
      • The customer connects an employer different from the requested
      • Why am I receiving an error when attempting to reverify an order?
      • Can an email be re-entered if there is a typo?
      • My order status: no data
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      Truv Help Center
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