FAQs

Get answers to common questions about connecting with Truv.

• What information does Truv include on a VOIE or VOE report?
• Best practices for contacting Truv's customer support.
• Is what you're doing legal?
• I would like a copy of Truv's SOC2 Type II or other security and privacy reports.
• Can I cancel an employer within an Order of multiple employers?
• Can a Truv Order Link be resent?
• The option to upload my documents is not available, can I send an email with a copy of my paystubs?
• My payroll provider can only be access via VPN/intranet, how do I connect?
• The customer connects an employer different from the requested
• Why am I receiving an error when attempting to reverify an order?
• Can an email be re-entered if there is a typo?