- A link can be resent to the borrower using copy + paste and emailing it directly to the borrower.
- Alternatively, an order can be cancelled and a new request can be made.
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Once an order is placed through Truv, notifications are immediately sent to the email address and phone number specified in the order. These alerts are part of our automated verification process and cannot be cancelled or revoked once triggered.
Because of this, orders cannot be edited after submission. To ensure accuracy, please double-check all recipient information before placing an order.
If changes are needed, you will need to cancel the original order and submit a new one with the correct details.