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Truv Help Center
Troubleshooting
Troubleshooting
Find solutions to common issues and ensure a smooth verification process.
I Got Different Employment Details Than I Requested — What Should I Do?
API Troubleshooting (High-Level)
What information does Truv include on a VOIE, VOE, or VOA report?
Why is my sandbox environment not returning expected results?
How do I retrieve logs to debug an issue from the Dashboard?
How does Truv handle invalid authentication tokens?
Data Connections
Why is Truv unable to connect to a specific provider?
How can I troubleshoot missing or incomplete data?
Integration Issues
Why am I not receiving expected data from Truv’s API?
Who should I contact if I encounter complex integration issues?
Contacting Support
How long does it typically take for Truv to respond to support inquiries?
What information should I include when submitting a support ticket?
How do I contact Truv for technical or account-related support?
Are there dedicated account managers for enterprise-level customers?
Resources for Self-help
Does Truv provide a knowledge base or FAQs for common issues?
Where can I find Truv’s documentation and guides?
Are there video tutorials or webinars available for using Truv?
Account Management
How do I resolve issues with adding or removing team members?
Why can’t I update my account or billing information?
How do I transfer account ownership to another person?
