When submitting a support ticket to Truv, include the following details to ensure a swift and accurate resolution:
- Select the Appropriate Issue and Product Category – Choose the category that best describes your issue to help route your request correctly.
- Provide Task ID or Order ID – Enter the relevant Task ID or Order ID associated with the issue.
- Describe the Issue in Detail – Clearly explain the problem, including:
- Expected vs. actual results
- Any error messages received
- Attach Supporting Files – Upload screenshots, error logs, or relevant files that provide more context.
- Include User Information – Provide the first name and last name of the affected user