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Troubleshooting
  • Getting Started
    • Intro to Truv
    • Account Setup
    • Platform Overview
    • Dashboard Essentials
  • Troubleshooting
    • API Troubleshooting (High-Level)
    • Data Connections
    • Integration Issues
    • Contacting Support
    • Resources for Self-help
    • Account Management
  • FAQs
  • Integrations
    • Encompass
    • Background Screening
    • Point-of-Sale (POS)
    • Loan Origination System (LOS)
    • Advanced Dashboard Tips
  • Orders
    • Overview
    • Creating & Managing Orders
    • Managing Orders
  • Security and Compliance
    • Data Security
    • Regulatory Compliance
    • User Consent Management
    • Customer Support for Security
    • Incident Response
    • Certifications & Audits
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      1. Truv Help Center
      2. Troubleshooting
      • Getting Started
        • Intro to Truv
        • Account Setup
        • Platform Overview
        • Dashboard Essentials
      • Troubleshooting
        • API Troubleshooting (High-Level)
        • Data Connections
        • Integration Issues
        • Contacting Support
        • Resources for Self-help
        • Account Management
      • FAQs
      • Integrations
        • Encompass
        • Background Screening
        • Point-of-Sale (POS)
        • Loan Origination System (LOS)
        • Advanced Dashboard Tips
      • Orders
        • Overview
        • Creating & Managing Orders
        • Managing Orders
      • Security and Compliance
        • Data Security
        • Regulatory Compliance
        • User Consent Management
        • Customer Support for Security
        • Incident Response
        • Certifications & Audits

      Troubleshooting

      Find solutions to common issues and ensure a smooth verification process.

      API Troubleshooting (High-Level)

      • Why is my sandbox environment not returning expected results?
      • How do I retrieve logs to debug an issue from the Dashboard?
      • How does Truv handle invalid authentication tokens?

      Data Connections

      • Why is Truv unable to connect to a specific provider?
      • How can I troubleshoot missing or incomplete data?

      Integration Issues

      • Why am I not receiving expected data from Truv’s API?
      • Who should I contact if I encounter complex integration issues?

      Contacting Support

      • How long does it typically take for Truv to respond to support inquiries?
      • What information should I include when submitting a support ticket?
      • How do I contact Truv for technical or account-related support?
      • Are there dedicated account managers for enterprise-level customers?

      Resources for Self-help

      • Where can I find Truv’s documentation and guides?
      • Does Truv provide a knowledge base or FAQs for common issues?
      • Are there video tutorials or webinars available for using Truv?

      Account Management

      • How do I resolve issues with adding or removing team members?
      • Why can’t I update my account or billing information?
      • How do I transfer account ownership to another person?
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      Truv Help Center
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