--- title: Troubleshooting | Truv Help Center description: Find solutions to common issues, streamline verification process. --- [Skip to content](https://help.truv.com/troubleshooting#main-content) [![logo-truv-4](https://help.truv.com/hubfs/logo-truv-4.svg)](https://help.truv.com/) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Truv Help Center](https://help.truv.com/) 2. [Troubleshooting](https://help.truv.com/troubleshooting) # Troubleshooting Find solutions to common issues, streamline verification process. - [I Got Different Employment Details Than I Requested — What Should I Do?](https://help.truv.com/i-got-different-employment-details-than-i-requested-what-should-i-do) ## API Troubleshooting (High-Level) - [What information does Truv include on a VOIE, VOE, or VOA report?](https://help.truv.com/what-information-does-truv-include-on-a-voie-or-voe-report) - [Why is my sandbox environment not returning expected results?](https://help.truv.com/why-is-my-sandbox-environment-not-returning-expected-results) - [How do I retrieve logs to debug an issue from the Dashboard?](https://help.truv.com/how-do-i-retrieve-logs-to-debug-an-issue-from-the-dashboard) - [How does Truv handle invalid authentication tokens?](https://help.truv.com/how-does-truv-handle-invalid-authentication-tokens) ## Data Connections - [Troubleshooting: Borrower Not Receiving ADP Verification Code (MFA)](https://help.truv.com/troubleshooting-borrower-not-receiving-adp-verification-code-mfa) - [Why does the applicant see 'Already Connected'?](https://help.truv.com/why-does-the-applicant-see-already-connected) - [Why is Truv unable to connect to a specific provider?](https://help.truv.com/why-is-truv-unable-to-connect-to-a-specific-provider) - [How can I troubleshoot missing or incomplete data?](https://help.truv.com/how-can-i-troubleshoot-missing-or-incomplete-data) ## Integration Issues - [Why am I getting "Your webhooks are failing" emails?](https://help.truv.com/why-am-i-getting-your-webhooks-are-failing-emails) - [Why am I not receiving expected data from Truv’s API?](https://help.truv.com/why-am-i-not-receiving-expected-data-from-truvs-api) - [Who should I contact if I encounter complex integration issues?](https://help.truv.com/who-should-i-contact-if-i-encounter-complex-integration-issues) ## Contacting Support - [How long does it typically take for Truv to respond to support inquiries?](https://help.truv.com/how-long-does-it-typically-take-for-truv-to-respond-to-support-inquiries) - [What information should I include when submitting a support ticket?](https://help.truv.com/what-information-should-i-include-when-submitting-a-support-ticket) - [How do I contact Truv for technical or account-related support?](https://help.truv.com/how-do-i-contact-truv-for-technical-or-account-related-support) - [Are there dedicated account managers for enterprise-level customers?](https://help.truv.com/are-there-dedicated-account-managers-for-enterprise-level-customers) ## Resources for Self-help - [Does Truv provide a knowledge base or FAQs for common issues?](https://help.truv.com/does-truv-provide-a-knowledge-base-or-faqs-for-common-issues) - [Where can I find Truv’s documentation and guides?](https://help.truv.com/where-can-i-find-truvs-documentation-and-guides) - [Are there video tutorials or webinars available for using Truv?](https://help.truv.com/are-there-video-tutorials-or-webinars-available-for-using-truv) ## Account Management - [How do I resolve issues with adding or removing team members?](https://help.truv.com/how-do-i-resolve-issues-with-adding-or-removing-team-members) - [Why can’t I update my account or billing information?](https://help.truv.com/why-cant-i-update-my-account-or-billing-information) - [How do I transfer account ownership to another person?](https://help.truv.com/how-do-i-transfer-account-ownership-to-another-person) - [Getting Started](https://help.truv.com/getting-started#main-content) - [Intro to Truv](https://help.truv.com/getting-started#intro-to-truv) - [Account Setup](https://help.truv.com/getting-started#account-setup) - [Platform Overview](https://help.truv.com/getting-started#platform-overview) - [Dashboard Essentials](https://help.truv.com/getting-started#dashboard-essentials) - [Security and Compliance](https://help.truv.com/security-and-compliance#main-content) - [Data Security](https://help.truv.com/security-and-compliance#data-security) - [Regulatory Compliance](https://help.truv.com/security-and-compliance#regulatory-compliance) - [User Consent Management](https://help.truv.com/security-and-compliance#user-consent-management) - [Customer Support for Security](https://help.truv.com/security-and-compliance#customer-support-for-security) - [Incident Response](https://help.truv.com/security-and-compliance#incident-response) - [Certifications & Audits](https://help.truv.com/security-and-compliance#certifications-audits) - [Troubleshooting](https://help.truv.com/troubleshooting#main-content) - [API Troubleshooting (High-Level)](https://help.truv.com/troubleshooting#api-troubleshooting-high-level) - [Data Connections](https://help.truv.com/troubleshooting#data-connections) - [Integration Issues](https://help.truv.com/troubleshooting#integration-issues) - [Contacting Support](https://help.truv.com/troubleshooting#contacting-support) - [Resources for Self-help](https://help.truv.com/troubleshooting#resources-for-self-help) - [Account Management](https://help.truv.com/troubleshooting#account-management) - [Home Lending](https://help.truv.com/home-lending#main-content) - [FAQs](https://help.truv.com/home-lending#faqs) - [Orders](https://help.truv.com/home-lending#orders) - [Encompass Integration](https://help.truv.com/home-lending#encompass-integration) - [Blend Integration](https://help.truv.com/home-lending#blend-integration) - [nCino Integration](https://help.truv.com/home-lending#ncino-integration) - [BlueSage Integration](https://help.truv.com/home-lending#bluesage-integration) - [Lodasoft Integration](https://help.truv.com/home-lending#lodasoft-integration) - [Tidalwave Integration](https://help.truv.com/home-lending#tidalwave-integration) - [Vesta Integration](https://help.truv.com/home-lending#vesta-integration) - [Byte Integration](https://help.truv.com/home-lending#byte-integration) - [LenderLogix Integration](https://help.truv.com/home-lending#lenderlogix-integration) - [Advanced Dashboard Tips](https://help.truv.com/home-lending#advanced-dashboard-tips) - [Custom Integrations](https://help.truv.com/home-lending#custom-integrations) - [Public Sector](https://help.truv.com/public-sector#main-content) - [FAQs](https://help.truv.com/public-sector#faqs) - [Orders](https://help.truv.com/public-sector#orders) - [Clients](https://help.truv.com/public-sector#clients) - [Case Workers](https://help.truv.com/public-sector#case-workers) - [Background Screening](https://help.truv.com/background-screening#main-content) - [FAQs](https://help.truv.com/background-screening#faqs) - [Integrations](https://help.truv.com/background-screening#integrations) - [Tazworks](https://help.truv.com/background-screening#tazworks) - [Other Use-Cases](https://help.truv.com/other-use-cases#main-content) - [Truv SmartRouting](https://help.truv.com/other-use-cases#truv-smartrouting) - [Truv ChoiceConnect](https://help.truv.com/other-use-cases#truv-choiceconnect) - [Truv Paycheck Pay](https://help.truv.com/other-use-cases#truv-paycheck-pay) - [Truv Scoring Attributes](https://help.truv.com/other-use-cases#truv-scoring-attributes) - [Truv Direct Deposit Switch](https://help.truv.com/other-use-cases#truv-direct-deposit-switch) - [Bank Income](https://help.truv.com/other-use-cases#bank-income) - [Account Management](https://help.truv.com/account-management#main-content) - [Team and Account Settings](https://help.truv.com/account-management#team-and-account-settings) [![Chill listening crop-3](https://help.truv.com/hubfs/logo-truv-bl.svg "Chill listening crop-3")](https://truv.com/) Truv Help Center Copyright © 2026, Truv Inc.