This section outlines various reasons why the sandbox environment may not be returning the expected results.
If your Truv sandbox environment is not returning the expected results, follow these steps to diagnose and resolve the issue:
1. Verify API Credentials & Authentication
- Ensure that you are using the correct sandbox API key and not a production key.
- Confirm that the authentication token is correctly formatted and included in API requests.
- If using OAuth or another authentication method, validate your token's expiration.
2. Check API Endpoint & Request Format
- Ensure you are sending requests to the correct sandbox endpoint.
- Verify the HTTP method aligns with the API documentation.
- Validate that the request body follows the expected schema (JSON structure, required fields).
3. Debug with Logs
- Inspect the API response body for error messages or status codes.
- Check server logs or developer console for any clues.
4. Test with Truv’s API Explorer
- Use Truv’s API documentation and Postman collection to test API requests with sample data.
- Compare responses with expected sandbox behavior.
5. Validate Webhooks & Callback URLs
- If using webhooks, confirm that:
- The callback URL is correctly registered.
- The sandbox can reach your endpoint.
- Your server correctly handles incoming webhook events.
6. Refresh Sandbox Data
- Sometimes, sandbox environments use static or mock data. If results are outdated:
- Clear cache or refresh the environment.
- Generate a new test account and retry.