This guide explains why Truv may be unable to connect to a specific payroll provider, covering unsupported providers, access restrictions, and credential issues, with steps to resolve them.
Truv may be unable to connect to a specific payroll provider for several reasons:
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Provider Not Supported: If your payroll provider isn't listed in Truv's system, it indicates that the provider is not currently supported. In such cases, inform your background screener, lender, or financial institution so they can use an alternative verification method.
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Access Restrictions: Some payroll systems require access through a company-specific VPN or intranet, limiting external connections. If your payroll provider mandates such access, you might only be able to connect via your work computer. If this isn't feasible, notify your lender or screener to arrange another verification method.
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Credential Issues: Incorrect login credentials or the absence of multi-factor authentication (MFA) setup can hinder successful connections. Ensure that your credentials are accurate and that any required MFA is properly configured.
If you're unable to connect due to these or other issues, please reach out to Truv Support for assistance. They can investigate the problem and work towards a solution.