How long does it typically take for Truv to respond to support inquiries?

Truv Support Response Times

Truv aims to provide timely responses based on ticket priority. Here’s how long it typically takes for Truv to respond and manage support inquiries:

Ticket Status and Response Time

• Low Priority – Addressed within one day after the first response.
• Normal Priority – Addressed within one day after the first response.
• High Priority – Addressed within four hours after the first response.
• Urgent Priority – Addressed within one hour after the first response.