Best practices for contacting Truv's customer support.

• Always include the Order ID, Doc ID, loan number and/or tracking number along with the name of the borrower and explain what is the problem
• If the data is not fully parsed or there is missing data.
• If you are missing pay stubs in the report.
• If the borrower gets stuck in the widget, have them contact support@truv.com.
• If the interface or your workflow looks different than what you were trained on, contact support.