--- title: "My order status: no data" description: "When you see a "No Data" status on your order, it generally indicates one of the following: Truv was able to successfully log into the provider’s system, but did not find any employment or income data" --- [Skip to content](https://help.truv.com/my-order-status-no-data-1#main-content) [![logo-truv-4](https://help.truv.com/hubfs/logo-truv-4.svg)](https://help.truv.com/?hsLang=en) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Truv Help Center](https://help.truv.com/?hsLang=en) 2. [Home Lending](https://help.truv.com/home-lending?hsLang=en) 3. [FAQs](https://help.truv.com/home-lending?hsLang=en#faqs) # My order status: no data #### Understanding the “No Data” Status When you see a **"No Data"** status on your order, it generally indicates one of the following: ### 1. Successful Login, But No Data Found Truv was able to successfully log into the provider’s system, but **did not find any employment or income data** to retrieve. ### 2. Partial Data Retrieved, But Insufficient for Verification Truv logged in and retrieved some data, but it **did not meet the minimum data requirements** for a successful verification as defined by **Fannie Mae and Freddie Mac**. For example, required fields may be missing, or the data may not be recent or complete enough. --- #### Important Note on Billing Truv does **not charge for verifications** that result in a `no_data` status. Clients are only billed when sufficient, usable data is retrieved for verification. --- #### Why This Happens: Provider Data Retention Limitations Some payroll providers or employers store **limited historical data**, which can lead to a `no_data` status even after a successful login. For example: - **ADP** typically stores only the **last 3 years** of employment and income history. - If a borrower was employed before that period, Truv may log in successfully but return no usable data. --- #### Truv's Criteria for Successful Verification Truv adheres to industry standards, particularly those set by **Fannie Mae and Freddie Mac**, to define a successful verification. If the retrieved data **does not include the required fields**—such as job title, pay frequency, income, or recent pay periods—Truv categorizes the response as `no_data`. --- #### Recommended Action: Enable Document Upload To improve verification success rates: **Enable the document upload functionality** within the Truv widget. 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