My order status: no data

If you see a "No Data" status on your order, it means:

• Truv successfully logged into the provider but didn’t find any data to retrieve.

• Truv logged in successfully but did not retrieve enough data to meet the requirements for a successful verification (as defined by Fannie Mae and Freddie Mac).

Important Note:

• Truv does not charge for verifications that end up with a no_data status.

What we recommend:

• Enable document upload functionality
  → This allows borrowers to upload pay stubs and W-2s through the Truv widget, so Truv can still generate a full report.