---
title: Order notifications (email & SMS)
description: This article explains how to set up and manage order notifications (email & SMS) in the Truv Dashboard to enhance communication, ensure timely applicant responses, and improve verification completion rates.
---

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# Order notifications (email & SMS)

## This article explains how to set up and manage order notifications (email & SMS) in the Truv Dashboard to enhance communication, ensure timely applicant responses, and improve verification completion rates.

To set up and manage **order notifications** (email and SMS) in the **Truv Dashboard**, follow these steps:

1. **Access the Truv Dashboard**:
   
     - Log in to your account at [https://dashboard.truv.com/](https://dashboard.truv.com/app/home/reporting).
2. **Navigate to Customization**:
   
     - On the left-hand menu, click on **Customization**.
3. **Create or Edit a Template**  
     - Select **Templates**.
     - To modify an existing template, click on it; to create a new one, select **Create Template**.
     - You can modify the template name, link expiration and Customer support email address. Once modified click on Publish to save the changes.
4. **Set Up Reminders and Expiration**:
   
     - Navigate to **Customization** \> **Account** \> **Order Settings**.
     - Adjust the **Link Expiry** to define how long the verification link remains active.
     - Configure the frequency of reminders sent to applicants.
5. **Save and Apply the Template**:
   
     - After configuring your settings, click **Publish** to save the template.
     - Ensure this template is selected when creating new orders to apply these notification settings.

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