--- title: Locked status in Encompass loan description: "Encompass Smart Client imposes a limitation: when a loan is open, it transitions to a 'locked' status, preventing Truv from writing into it. This includes uploading documents into the Truv UI within E" --- [Skip to content](https://help.truv.com/locked-status-in-encompass-loan#main-content) [![logo-truv-4](https://help.truv.com/hubfs/logo-truv-4.svg)](https://help.truv.com/?hsLang=en) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Truv Help Center](https://help.truv.com/?hsLang=en) 2. [Home Lending](https://help.truv.com/home-lending?hsLang=en) 3. [Encompass Integration](https://help.truv.com/home-lending?hsLang=en#encompass-integration) # Locked status in Encompass loan Encompass Smart Client imposes a limitation: when a loan is open, it transitions to a 'locked' status, preventing Truv from writing into it. This includes uploading documents into the Truv UI within Encompass or into the eFolder. This restriction applies to Encompass Smart Client. When a loan is in a locked status, Encompass automatically attempts to write into the loan every 15 minutes for a duration of 24 hours. If your processors encounter the 'locked' status, Truv recommends verifying that no one else has the loan open, closing the loan, waiting for 20 minutes, and then accessing it again. - [Getting Started](https://help.truv.com/getting-started?hsLang=en#main-content) - [Intro to Truv](https://help.truv.com/getting-started?hsLang=en#intro-to-truv) - [Account Setup](https://help.truv.com/getting-started?hsLang=en#account-setup) - [Platform Overview](https://help.truv.com/getting-started?hsLang=en#platform-overview) - [Dashboard Essentials](https://help.truv.com/getting-started?hsLang=en#dashboard-essentials) - [Security and Compliance](https://help.truv.com/security-and-compliance?hsLang=en#main-content) - [Data Security](https://help.truv.com/security-and-compliance?hsLang=en#data-security) - [Regulatory Compliance](https://help.truv.com/security-and-compliance?hsLang=en#regulatory-compliance) - [User Consent Management](https://help.truv.com/security-and-compliance?hsLang=en#user-consent-management) - [Customer Support for Security](https://help.truv.com/security-and-compliance?hsLang=en#customer-support-for-security) - [Incident Response](https://help.truv.com/security-and-compliance?hsLang=en#incident-response) - [Certifications & Audits](https://help.truv.com/security-and-compliance?hsLang=en#certifications-audits) - [Troubleshooting](https://help.truv.com/troubleshooting?hsLang=en#main-content) - [API Troubleshooting (High-Level)](https://help.truv.com/troubleshooting?hsLang=en#api-troubleshooting-high-level) - [Data Connections](https://help.truv.com/troubleshooting?hsLang=en#data-connections) - [Integration Issues](https://help.truv.com/troubleshooting?hsLang=en#integration-issues) - [Contacting Support](https://help.truv.com/troubleshooting?hsLang=en#contacting-support) - [Resources for Self-help](https://help.truv.com/troubleshooting?hsLang=en#resources-for-self-help) - [Account Management](https://help.truv.com/troubleshooting?hsLang=en#account-management) - [Home Lending](https://help.truv.com/home-lending?hsLang=en#main-content) - [FAQs](https://help.truv.com/home-lending?hsLang=en#faqs) - [Orders](https://help.truv.com/home-lending?hsLang=en#orders) - [Encompass Integration](https://help.truv.com/home-lending?hsLang=en#encompass-integration) - [Blend Integration](https://help.truv.com/home-lending?hsLang=en#blend-integration) - [nCino Integration](https://help.truv.com/home-lending?hsLang=en#ncino-integration) - [BlueSage Integration](https://help.truv.com/home-lending?hsLang=en#bluesage-integration) - [Lodasoft Integration](https://help.truv.com/home-lending?hsLang=en#lodasoft-integration) - [Tidalwave Integration](https://help.truv.com/home-lending?hsLang=en#tidalwave-integration) - [Vesta Integration](https://help.truv.com/home-lending?hsLang=en#vesta-integration) - [Byte Integration](https://help.truv.com/home-lending?hsLang=en#byte-integration) - [LenderLogix Integration](https://help.truv.com/home-lending?hsLang=en#lenderlogix-integration) - [Advanced Dashboard Tips](https://help.truv.com/home-lending?hsLang=en#advanced-dashboard-tips) - [Custom Integrations](https://help.truv.com/home-lending?hsLang=en#custom-integrations) - [Public Sector](https://help.truv.com/public-sector?hsLang=en#main-content) - [FAQs](https://help.truv.com/public-sector?hsLang=en#faqs) - [Orders](https://help.truv.com/public-sector?hsLang=en#orders) - [Clients](https://help.truv.com/public-sector?hsLang=en#clients) - [Case Workers](https://help.truv.com/public-sector?hsLang=en#case-workers) - [Background Screening](https://help.truv.com/background-screening?hsLang=en#main-content) - [FAQs](https://help.truv.com/background-screening?hsLang=en#faqs) - [Integrations](https://help.truv.com/background-screening?hsLang=en#integrations) - [Tazworks](https://help.truv.com/background-screening?hsLang=en#tazworks) - [Other Use-Cases](https://help.truv.com/other-use-cases?hsLang=en#main-content) - [Truv SmartRouting](https://help.truv.com/other-use-cases?hsLang=en#truv-smartrouting) - [Truv ChoiceConnect](https://help.truv.com/other-use-cases?hsLang=en#truv-choiceconnect) - [Truv Paycheck Pay](https://help.truv.com/other-use-cases?hsLang=en#truv-paycheck-pay) - [Truv Scoring Attributes](https://help.truv.com/other-use-cases?hsLang=en#truv-scoring-attributes) - [Truv Direct Deposit Switch](https://help.truv.com/other-use-cases?hsLang=en#truv-direct-deposit-switch) - [Bank Income](https://help.truv.com/other-use-cases?hsLang=en#bank-income) - [Account Management](https://help.truv.com/account-management?hsLang=en#main-content) - [Team and Account Settings](https://help.truv.com/account-management?hsLang=en#team-and-account-settings) [![Chill listening crop-3](https://help.truv.com/hubfs/logo-truv-bl.svg "Chill listening crop-3")](https://truv.com/) Truv Help Center Copyright © 2026, Truv Inc.