Truv Order Statuses and Billing
Truv orders go through different statuses to indicate their progress and completion. Understanding these statuses helps with tracking, managing, and troubleshooting verification orders.
Order Status Definitions:
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Pending – The order is created but not yet sent to the applicant.
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Sent – The notification (email/SMS) has been dispatched to the applicant.
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Completed/Done – The applicant has successfully verified their information, and data is available.
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Error – An issue occurred that prevented the order from being processed.
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Canceled – The order was manually canceled and is no longer active.
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Expired – The applicant did not complete the order within the allowed time.
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Skipped – The applicant exited the process before completing verification.
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No Data – Truv successfully logged in to the source but either found no information or the data retrieved did not meet the minimum requirements for a successful verification (such as missing recent pay periods or income fields). This can occur when the provider limits data history—for example, ADP typically stores only the last 3 years of data.
Billing Policy:
Truv only charges for orders that reach the Completed/Done status.
No charges apply to orders in Pending, Sent, No Data, Error, Canceled, Expired, or Skipped statuses