Truv orders have various statuses that reflect their progress and completion. These statuses help track and manage verification orders efficiently. See below for when each status applies.
Truv orders go through different statuses to indicate their progress and completion stage:
- Pending – The order is being processed but not yet sent.
- Sent – The order notification (email/SMS) has been dispatched to the applicant.
- Completed – The applicant has successfully verified their information, and the data is available.
- Error – An issue occurred, preventing the order from being sent or processed.
- Canceled – The order was manually canceled and is no longer active.
- Expired – The order was not completed within the allowed timeframe and has expired.
- Skipped – The applicant exited the process before completing verification.
- No Data – The system retrieved no usable information from the applicant’s source.
Understanding these statuses helps in tracking, managing, and troubleshooting verification orders effectively.