--- title: Why does the applicant see 'Already Connected'? description: "Why does the applicant see the \"Already Connected\" message and find themselves unable to authenticate to their Financial Institution (bank)? When accessing the Truv Bridge, an applicant may see an \"Already Connected\" prompt. This prevents them from completing a new authentication flow with their bank because a valid, active link already exists." --- [Skip to content](https://help.truv.com/why-does-the-applicant-see-already-connected#main-content) [![logo-truv-4](https://help.truv.com/hubfs/logo-truv-4.svg)](https://help.truv.com/?hsLang=en) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Truv Help Center](https://help.truv.com/?hsLang=en) 2. [Troubleshooting](https://help.truv.com/troubleshooting?hsLang=en) 3. [Data Connections](https://help.truv.com/troubleshooting?hsLang=en#data-connections) # Why does the applicant see 'Already Connected'? ## When accessing the Truv Bridge, an applicant may see an "Already Connected" prompt. This prevents them from completing a new authentication flow with their bank because a valid, active link already exists. ### Solution & Next Steps - **Why this happens:** This message appears because there is already an active, established connection to this specific bank from a previous order. - Truv connections typically remain active for approximately 6 **months**, though the exact duration depends on the specific Financial Institution. - **How to resolve using an existing order (Recommended):** - **Locate the original order:** Search your dashboard or LOS/POS for the applicant's previous/initial order. - - **Refresh the original order:** Perform a **Refresh** on the original order to pull the latest, updated data without forcing the user to log in again. - **Cancel the new order:** To avoid duplicate workflows, cancel the newly created order. - **How to proceed if a new order is required:** - If your workflow requires you to bypass the existing connection and move forward strictly with the new order, please contact our support team. - 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