What are Order Statuses?

Order statuses provide an overview of your client's progression with the verification process. These statuses automatically update on the Orders page under the Status column.

Types of Order Statuses:

• Pending: The order has been sent and is awaiting the client to attempt login.
• Done: The order has been successfully completed. If an order has multiple employers, you might see a "Done" status for successfully connected employers while others are still "Pending."
• Skipped by user: The client has opened the order but chose to skip verification.
• Canceled: A Caseworker has canceled the order.
• Expired: The maximum allowed time has passed without any activity from the client.
• Error: The client's verification attempt was unsuccessful.
• No Data: The requested data is either not available in the payroll provider or there isn't enough data for a complete report.