---
title: Troubleshooting Multi-Factor Authentication (MFA) with Truv
description: Truv often requires MFA for enhanced security.
---

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# Troubleshooting Multi-Factor Authentication (MFA) with Truv

#### **Problem:**

You've entered your login credentials, but Truv is asking for a Multi-Factor Authentication (MFA) code, or you're encountering an MFA error.

#### **Solution:**

Truv often requires MFA for enhanced security. Here’s how to handle it:

#### **If MFA is Required:**

1. **Enter Credentials**: Enter your username and password for your Payroll Provider or Single Sign-On.
2. **MFA Prompt**: You will be prompted to enter a Multi-Factor Authentication (MFA) code. This is typically a one-time passcode sent to a phone or email associated with your account, but it may vary by provider.
3. **Complete MFA**: Enter the code as instructed.
4. **Successful Connection**: Upon successful completion of the MFA, your account will be connected, and no further action is needed.

#### **If you encounter an MFA Error:**

1. **MFA Failure**: After attempting to enter your MFA code, you receive an "Unable to confirm your identity" or similar verification failed message.
2. **Re-authenticate**: The most common solution is to re-authenticate (log in again) and re-do the MFA process from the beginning.
3. **Try Another Method**: If you continue to experience MFA errors after trying again, you may need to move on to another income verification method if available.

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