--- title: Troubleshooting Common Verification Errors in Truv description: Encountering issues during the verification process? Here's a guide to common errors and how to address them --- [Skip to content](https://help.truv.com/troubleshooting-common-verification-errors-in-truv#main-content) [![logo-truv-4](https://help.truv.com/hubfs/logo-truv-4.svg)](https://help.truv.com/?hsLang=en) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Truv Help Center](https://help.truv.com/?hsLang=en) 2. [Public Sector](https://help.truv.com/public-sector?hsLang=en) 3. [Case Workers](https://help.truv.com/public-sector?hsLang=en#case-workers) # Troubleshooting Common Verification Errors in Truv Encountering issues during the verification process? Here's a guide to common errors and how to address them: ### **Notification-Related Errors:** - **Unable to deliver email**: This means the email address was incorrect or undeliverable. You can either share the verification link manually with the client or cancel the current order and create a new one with the correct email. ### **Client Verification Process Errors:** - **MFA error (Multi-Factor Authentication)**: The client entered an incorrect MFA code. Advise the client to re-confirm the email/SMS associated with their payroll account for the correct code. - **Config error**: This indicates an incorrect organization ID, URL, or sub-domain. Double-check that the credentials provided are correct. - **Unsupported**: The client's payroll provider is not currently supported by Truv. - **Unavailable**: The payroll provider is undergoing maintenance. Please ask the client to try again later. - **No data**: The payroll provider either has no data or insufficient data for a complete report. ### **Refresh Process Errors:** - **MFA error (during refresh)**: An incorrect multi-factor authentication (MFA) code was entered during the data refresh. Re-confirm the email/SMS associated with the payroll account. - **Config error (during refresh)**: This signifies an incorrect organization ID or an incomplete account setup. Confirm the account and credentials are correct, or consider using a fallback method. - **No data (during refresh)**: There is no data or not enough data in the provider to be retrieved during the refresh. - [Getting Started](https://help.truv.com/getting-started?hsLang=en#main-content) - [Intro to Truv](https://help.truv.com/getting-started?hsLang=en#intro-to-truv) - [Account Setup](https://help.truv.com/getting-started?hsLang=en#account-setup) - [Platform Overview](https://help.truv.com/getting-started?hsLang=en#platform-overview) - [Dashboard Essentials](https://help.truv.com/getting-started?hsLang=en#dashboard-essentials) - [Security and Compliance](https://help.truv.com/security-and-compliance?hsLang=en#main-content) - [Data Security](https://help.truv.com/security-and-compliance?hsLang=en#data-security) - [Regulatory Compliance](https://help.truv.com/security-and-compliance?hsLang=en#regulatory-compliance) - [User Consent Management](https://help.truv.com/security-and-compliance?hsLang=en#user-consent-management) - [Customer Support for Security](https://help.truv.com/security-and-compliance?hsLang=en#customer-support-for-security) - [Incident Response](https://help.truv.com/security-and-compliance?hsLang=en#incident-response) - [Certifications & Audits](https://help.truv.com/security-and-compliance?hsLang=en#certifications-audits) - [Troubleshooting](https://help.truv.com/troubleshooting?hsLang=en#main-content) - [API Troubleshooting (High-Level)](https://help.truv.com/troubleshooting?hsLang=en#api-troubleshooting-high-level) - [Data Connections](https://help.truv.com/troubleshooting?hsLang=en#data-connections) - [Integration Issues](https://help.truv.com/troubleshooting?hsLang=en#integration-issues) - [Contacting Support](https://help.truv.com/troubleshooting?hsLang=en#contacting-support) - [Resources for Self-help](https://help.truv.com/troubleshooting?hsLang=en#resources-for-self-help) - [Account Management](https://help.truv.com/troubleshooting?hsLang=en#account-management) - [Home Lending](https://help.truv.com/home-lending?hsLang=en#main-content) - [FAQs](https://help.truv.com/home-lending?hsLang=en#faqs) - [Orders](https://help.truv.com/home-lending?hsLang=en#orders) - [Encompass Integration](https://help.truv.com/home-lending?hsLang=en#encompass-integration) - [Blend Integration](https://help.truv.com/home-lending?hsLang=en#blend-integration) - [nCino Integration](https://help.truv.com/home-lending?hsLang=en#ncino-integration) - [BlueSage Integration](https://help.truv.com/home-lending?hsLang=en#bluesage-integration) - [Lodasoft Integration](https://help.truv.com/home-lending?hsLang=en#lodasoft-integration) - [Tidalwave Integration](https://help.truv.com/home-lending?hsLang=en#tidalwave-integration) - [Vesta Integration](https://help.truv.com/home-lending?hsLang=en#vesta-integration) - [Byte Integration](https://help.truv.com/home-lending?hsLang=en#byte-integration) - [LenderLogix Integration](https://help.truv.com/home-lending?hsLang=en#lenderlogix-integration) - [Advanced Dashboard Tips](https://help.truv.com/home-lending?hsLang=en#advanced-dashboard-tips) - [Custom Integrations](https://help.truv.com/home-lending?hsLang=en#custom-integrations) - [Public Sector](https://help.truv.com/public-sector?hsLang=en#main-content) - [FAQs](https://help.truv.com/public-sector?hsLang=en#faqs) - [Orders](https://help.truv.com/public-sector?hsLang=en#orders) - [Clients](https://help.truv.com/public-sector?hsLang=en#clients) - [Case Workers](https://help.truv.com/public-sector?hsLang=en#case-workers) - [Background Screening](https://help.truv.com/background-screening?hsLang=en#main-content) - [FAQs](https://help.truv.com/background-screening?hsLang=en#faqs) - [Integrations](https://help.truv.com/background-screening?hsLang=en#integrations) - [Tazworks](https://help.truv.com/background-screening?hsLang=en#tazworks) - [Other Use-Cases](https://help.truv.com/other-use-cases?hsLang=en#main-content) - [Truv SmartRouting](https://help.truv.com/other-use-cases?hsLang=en#truv-smartrouting) - [Truv ChoiceConnect](https://help.truv.com/other-use-cases?hsLang=en#truv-choiceconnect) - [Truv Paycheck Pay](https://help.truv.com/other-use-cases?hsLang=en#truv-paycheck-pay) - [Truv Scoring Attributes](https://help.truv.com/other-use-cases?hsLang=en#truv-scoring-attributes) - [Truv Direct Deposit Switch](https://help.truv.com/other-use-cases?hsLang=en#truv-direct-deposit-switch) - [Bank Income](https://help.truv.com/other-use-cases?hsLang=en#bank-income) - [Account Management](https://help.truv.com/account-management?hsLang=en#main-content) - [Team and Account Settings](https://help.truv.com/account-management?hsLang=en#team-and-account-settings) [![Chill listening crop-3](https://help.truv.com/hubfs/logo-truv-bl.svg "Chill listening crop-3")](https://truv.com/) Truv Help Center Copyright © 2026, Truv Inc.