Troubleshooting Common Verification Errors in Truv

Encountering issues during the verification process? Here's a guide to common errors and how to address them:

Unable to deliver email: This means the email address was incorrect or undeliverable. You can either share the verification link manually with the client or cancel the current order and create a new one with the correct email.

MFA error (Multi-Factor Authentication): The client entered an incorrect MFA code. Advise the client to re-confirm the email/SMS associated with their payroll account for the correct code.
Config error: This indicates an incorrect organization ID, URL, or sub-domain. Double-check that the credentials provided are correct.
Unsupported: The client's payroll provider is not currently supported by Truv.
Unavailable: The payroll provider is undergoing maintenance. Please ask the client to try again later.
No data: The payroll provider either has no data or insufficient data for a complete report.

MFA error (during refresh): An incorrect multi-factor authentication (MFA) code was entered during the data refresh. Re-confirm the email/SMS associated with the payroll account.
Config error (during refresh): This signifies an incorrect organization ID or an incomplete account setup. Confirm the account and credentials are correct, or consider using a fallback method.
No data (during refresh): There is no data or not enough data in the provider to be retrieved during the refresh.