How to Verify Volunteer Letters Using Truv?
1. Enable Volunteer Letters in Your Workflow
Before applicants can upload letters, you must enable the option in your Truv Dashboard:
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Log in to the .
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Go to Customization > Templates.
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Select the specific template you are using for your applicants.
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Under the Document Upload section, ensure the Volunteer Letter toggle is turned ON.
2. The Applicant Experience
When an applicant reaches the Truv Bridge (the user interface), they will follow these steps:
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Select Document Upload: If they cannot find their organization via a digital login, they select "Upload Documents."
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Choose Document Type: The applicant selects Volunteer Letter from the list of available document types (which may also include paystubs or W-2s).
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Upload: They take a photo or upload a PDF of their official letter from the volunteer organization.
3. How Truv Verifies the Letter
Once the letter is uploaded, Truv’s AI-powered engine automatically processes the document:
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Data Extraction: The system identifies the organization name, the volunteer's name, and the dates/hours of service.
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Fraud Detection: Truv analyzes the document for signs of tampering or inconsistent formatting.
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Status Update: The verification status is updated in your dashboard instantly, showing the extracted data alongside the original image.
4. Reviewing the Results
To view the verified volunteer information:
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Go to the Orders or Verifications tab in your dashboard.
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Click on the specific applicant’s profile.
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View the Document Verification report to see the extracted community engagement data and the authenticity score.