---
title: How to Verify Volunteer Letters Using Truv?
description: volunteer letter
---

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# How to Verify Volunteer Letters Using Truv?

#### **1. Enable Volunteer Letters in Your Workflow**

Before applicants can upload letters, you must enable the option in your Truv Dashboard:

- Log in to the .
- Go to **Customization** \> **Templates**.
- Select the specific template you are using for your applicants.
- Under the **Document Upload** section, ensure the **Volunteer Letter** toggle is turned **ON**.

#### **2. The Applicant Experience**

When an applicant reaches the Truv Bridge (the user interface), they will follow these steps:

1. **Select Document Upload:** If they cannot find their organization via a digital login, they select "Upload Documents."
2. **Choose Document Type:** The applicant selects **Volunteer Letter** from the list of available document types (which may also include paystubs or W-2s).
3. **Upload:** They take a photo or upload a PDF of their official letter from the volunteer organization.

#### **3. How Truv Verifies the Letter**

Once the letter is uploaded, Truv’s AI-powered engine automatically processes the document:

- **Data Extraction:** The system identifies the organization name, the volunteer's name, and the dates/hours of service.
- **Fraud Detection:** Truv analyzes the document for signs of tampering or inconsistent formatting.
- **Status Update:** The verification status is updated in your dashboard instantly, showing the extracted data alongside the original image.

#### **4. Reviewing the Results**

To view the verified volunteer information:

- Go to the **Orders** or **Verifications** tab in your dashboard.
- Click on the specific applicant’s profile.
- View the **Document Verification** report to see the extracted community engagement data and the authenticity score.

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