--- title: How to Report an Inaccuracy on Your Self-Certification Page ? description: case worker --- [Skip to content](https://help.truv.com/how-to-report-an-inaccuracy-on-your-self-certification-page-#main-content) [![logo-truv-4](https://help.truv.com/hubfs/logo-truv-4.svg)](https://help.truv.com/?hsLang=en) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Truv Help Center](https://help.truv.com/?hsLang=en) 2. [Public Sector](https://help.truv.com/public-sector?hsLang=en) 3. [Orders](https://help.truv.com/public-sector?hsLang=en#orders) # How to Report an Inaccuracy on Your Self-Certification Page ? We know that keeping your income and employment information accurate is crucial for a fast eligibility determination. To make this process as smooth as possible, you can now flag inaccuracies directly within your account—**no phone calls, emails, or follow-up appointments required.** If you notice an error on any listed income source or employer, you can report it instantly to your caseworker. Here is how it works. ### Step-by-Step: How to Report an Issue 1. **Navigate to Your Income List:** Open your **Self-Certification** page view and locate the specific employer or income source that contains an error. 2. **Click "Report an Issue":** Look for the **Report an Issue** button located directly on that entry. 3. **Select a Reason:** A structured dropdown menu will appear. Choose the option that best describes the discrepancy: - **Employment no longer active** (if you no longer work there) - **Incorrect amount** (if the stated income does not match your records) - **Outdated information** (if the details are old or have since changed) - *And more...* 4. **Add Context (Optional):** Use the comments box to type in any clarifying details. This helps your caseworker understand exactly what needs to be fixed. 5. **Submit:** Click submit. Your update is immediately sent to your caseworker. ### What Happens Next? > **Good to Know:** You don't need to alert anyone after submitting. The system handles it automatically. - **Immediate Caseworker Notification:** Your report instantly updates a dashboard indicator for your caseworker. They will see an **"Issue Reported"** status on your file right away. - **Faster Resolution:** Because you provided a specific category and comments, your caseworker can pinpoint the issue and resolve the discrepancy without needing to contact you for a basic explanation. - **Quicker Eligibility:** By cutting out the back-and-forth communication, your file gets processed faster, accelerating your path to approval. 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