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How to Report an Inaccuracy on Your Self-Certification Page ?

We know that keeping your income and employment information accurate is crucial for a fast eligibility determination. To make this process as smooth as possible, you can now flag inaccuracies directly within your account—no phone calls, emails, or follow-up appointments required.

If you notice an error on any listed income source or employer, you can report it instantly to your caseworker. Here is how it works.

Step-by-Step: How to Report an Issue

  1. Navigate to Your Income List: Open your Self-Certification page view and locate the specific employer or income source that contains an error.
  2. Click "Report an Issue": Look for the Report an Issue button located directly on that entry.
  3. Select a Reason: A structured dropdown menu will appear. Choose the option that best describes the discrepancy:
    • Employment no longer active (if you no longer work there)
    • Incorrect amount (if the stated income does not match your records)
    • Outdated information (if the details are old or have since changed)
    • And more...
  4. Add Context (Optional): Use the comments box to type in any clarifying details. This helps your caseworker understand exactly what needs to be fixed.
  5. Submit: Click submit. Your update is immediately sent to your caseworker.

What Happens Next?

Good to Know: You don't need to alert anyone after submitting. The system handles it automatically.

  • Immediate Caseworker Notification: Your report instantly updates a dashboard indicator for your caseworker. They will see an "Issue Reported" status on your file right away.
  • Faster Resolution: Because you provided a specific category and comments, your caseworker can pinpoint the issue and resolve the discrepancy without needing to contact you for a basic explanation.
  • Quicker Eligibility: By cutting out the back-and-forth communication, your file gets processed faster, accelerating your path to approval.

If you have documents that support your claim (like a recent pay stub or a termination letter), keep them handy in case your caseworker requests them to finalize the correction!