---
title: Common Errors During Verification and How to Resolve Them
description: Common Errors During Verification and How to Resolve Them
---

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# Common Errors During Verification and How to Resolve Them

- **Unable to deliver email:** The email address provided is incorrect or undeliverable. You should share the order manually or cancel the current order and create a new one with the correct email.
- **MFA error:** The client entered an incorrect multi-factor authentication (MFA) code. Advise the client to re-confirm the email/SMS associated with their payroll account and try again.
- **Config error:** There is an incorrect organization ID, URL, or sub-domain. Confirm that the credentials are correct. For refresh errors, it could also indicate an incomplete account setup; confirm the account and credentials or use a fallback method.
- **Unsupported:** The client's payroll provider is not supported by Truv.
- **Unavailable:** The payroll provider is currently undergoing maintenance. Advise the client to try again later.
- **No data:** There is no data or insufficient data in the provider to be retrieved for the report. This can also occur during a refresh.

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