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Common Errors During Verification and How to Resolve Them

  • Unable to deliver email: The email address provided is incorrect or undeliverable. You should share the order manually or cancel the current order and create a new one with the correct email.
  • MFA error: The client entered an incorrect multi-factor authentication (MFA) code. Advise the client to re-confirm the email/SMS associated with their payroll account and try again.
  • Config error: There is an incorrect organization ID, URL, or sub-domain. Confirm that the credentials are correct. For refresh errors, it could also indicate an incomplete account setup; confirm the account and credentials or use a fallback method.
  • Unsupported: The client's payroll provider is not supported by Truv.
  • Unavailable: The payroll provider is currently undergoing maintenance. Advise the client to try again later.
  • No data: There is no data or insufficient data in the provider to be retrieved for the report. This can also occur during a refresh.