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How Truv Is Advancing Accessibility and Section 508 Compliance?

As verification workflows shift online, Truv ensures that all users can securely verify their income and employment data—regardless of how they interact with technology. This is especially critical for organizations and public agencies using Truv for eligibility determination.

To meet this need, we have rolled out accessibility updates across the Truv platform, focusing heavily on our order landing page and document upload experience. These enhancements ensure full support for users relying on screen readers, keyboard-only navigation, and alternative assistive tools.

Powering Accessible Verification Workflows

Screen Reader & Keyboard Navigation

Users can now navigate the entire Truv experience without a mouse. Visually impaired users receive the same clear, intuitive flow as any other user.

  • Element Dictation: Screen readers (like VoiceOver) read active page elements aloud.
  • Keyboard Control: Users can use Enter or Spacebar to interact with buttons, fields, and links.
  • Full Content Review: Standard assistive shortcuts read the complete text of any selected section.

Voice Command Support

For hands-free, voice-controlled navigation, Truv now supports numbered overlay interfaces.

  • Numbered Overlays: Speaking the "Show Numbers" command overlays a unique numeric label onto every interactive element.
  • Direct Interaction: Users can execute actions by simply speaking commands like "Click 71" or "Click 74".

Grid-Based Navigation

Truv also supports spatial grid navigation for alternative hands-free control.

  • Grid Overlays: Speaking the "Show Grid" command divides the screen into a coordinate-based matrix.
  • Coordinate Targeting: Users can target and interact with specific areas of the screen by calling out grid coordinates.

Why It Matters: For enterprise clients and public sector agencies, these improvements minimize process drop-offs, boost conversion rates, and ensure a seamless, legally compliant experience for applicant-permissioned data verification.

Accessibility as a Core Value

Income and employment verification often happens during high-stakes life events, such as benefits renewals or loan applications. At Truv, equal access is a necessity, not an afterthought. We remain committed to continuous accessibility testing, auditing, and platform improvement to meet evolving Section 508 and WCAG standards.

Learn More

For questions regarding our accessibility standards, to request our Voluntary Product Accessibility Template (VPAT), or to review our compliance roadmap, please contact our support team.