How to contact Truv Support?
If you need assistance with Truv, our Support team is available through multiple channels. Choose the option that works best for you:
Email Support
You can contact our Support team directly by emailing:
When submitting a request, please include as much detail as possible, such as your User ID, Task ID, order details, screenshots, or any error messages you are seeing. This helps our team investigate and respond more quickly.
Phone Support
You can also reach Truv Support by phone:
+1 (321) 241-2564
Our team can help answer questions, troubleshoot issues, and guide you through next steps.
Submit a Ticket Through the Truv Dashboard
If you have access to the Truv Dashboard, you can submit a support request directly:
- Log in to your Truv Dashboard.
- Navigate to the Help & Support section in the left sidebar.
- Select Support to create and submit a support ticket.
Submitting a ticket through the dashboard allows our team to quickly access relevant account information and investigate your request.
Truv Help Center
For troubleshooting guides, product documentation, and frequently asked questions, visit the Truv Help Center. You may find answers to common questions related to setup, integrations, verification flows, and troubleshooting.
Consumer Support
If you are a consumer completing a Truv verification and need assistance, visit the Truv Consumer Help Center for resources and guidance specific to your verification experience.
Information to Include When Contacting Support
To help us resolve your issue as quickly as possible, please provide:
- User ID
- Task ID or Order ID
- Screenshots of any errors
- Description of the issue
- Steps taken before encountering the issue
- Any relevant dates or timestamps
Providing these details helps our team investigate efficiently and provide a faster resolution.