--- title: How to Cancel a Pending or Sent Order in Encompass description: "1. Navigate to Order Statuses\nOpen the Truv Order Service section within your Encompass workspace. From the main dashboard of the integration, select the Order Statuses tab to view your active and pending requests.\n\n2. Locate the Order\nFind the specific order you wish to stop. Scroll to the far right of the order row to find the three-dot ellipsis (⋮) menu.\n\n3. Initiate Cancellation\nClick on the ellipsis and select Cancel Order from the dropdown menu.\n\n4. Confirm the Action\nA confirmation popup will appear asking, \"Are you sure you want to cancel this order?\" * Click the Cancel Order button to finalize the request.\n\nResults\nOnce confirmed, the order status will immediately update to Canceled. No further actions will be taken on that specific request.\n\nHow to Cancel a Pending or Sent Order in Encompass\nIf you need to stop an order that has already been sent or is currently pending, you can do so directly within the Encompass platform using the Truv Order Service integration" --- [Skip to content](https://help.truv.com/how-to-cancel-a-pending-or-sent-order-in-encompass#main-content) [![logo-truv-4](https://help.truv.com/hubfs/logo-truv-4.svg)](https://help.truv.com/?hsLang=en) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Truv Help Center](https://help.truv.com/?hsLang=en) 2. [Home Lending](https://help.truv.com/home-lending?hsLang=en) 3. [Encompass Integration](https://help.truv.com/home-lending?hsLang=en#encompass-integration) # How to Cancel a Pending or Sent Order in Encompass ### 1. Navigate to Order Statuses Open the **Truv Order Service** section within your Encompass workspace. From the main dashboard of the integration, select the **Order Statuses** tab to view your active and pending orders. ### 2. Locate the Order Find the specific order you wish to cancel. On the far right of the order row, find the **three-dot ellipsis (⋮)** menu. ### 3. Initiate Cancellation Click on the ellipsis and select **Cancel Order** from the dropdown menu. ### 4. Confirm the Action A confirmation popup will appear asking, **"Are you sure you want to cancel this order?".** Click the **Cancel Order** button to finalize the request. --- ### Results Once confirmed, the order status will immediately update to **Canceled**. No further actions will be taken on that specific order, and further reminders will not be sent to the applicant. **Note:** Orders can only be canceled while they are in a "Pending" or "Sent" status. 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