---
title: How does Truv notify affected users in case of a breach?
description:   In the event of a data breach involving unauthorized access or misuse of Confidential Information or Personally Identifiable Information (PII), Truv is committed to promptly notifying affected clien
---

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# How does Truv notify affected users in case of a breach?

 

In the event of a data breach involving unauthorized access or misuse of Confidential Information or Personally Identifiable Information (PII), Truv is committed to promptly notifying affected clients. According to Truv's [Master Service Agreement](https://truv.com/msa), upon discovering such a breach, Truv will:

- **Notification Timeline**: Notify the affected client of the security breach within **48 hours** of its discovery.
- **Collaborative Response**: Work closely with the client to protect the compromised information, mitigate potential damage, and comply with any required legal actions.

These measures underscore Truv's dedication to transparency and swift action in addressing data security incidents.

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