- No longer interested in verification, but still getting notifications
- Incorrect username & password
- Payroll provider account locked due multiple attempts
- I can't find my payroll provider in your list.
- What is a payroll provider?
- I don't remember my payroll credentials. How do I link Truv to my payroll account?
- What if I don't have a payroll login?
- Do you verify education?
- I don't have a login but I do have copies of my paystubs, where do I send them?
- My company uses a 2FA code that is sent to me via text or an application. Can Truv verify with this?
- I don't have access to view my payroll information outside of my company's network. What can be done?
- I keep getting an error message that my login information is incorrect but I'm able to login when I go to my company's portal.
- I can’t access any of my payroll accounts nor do I have access to my W-2
- My verification link has expired. What should I do?
- Is there any other way to verify my income and employment?
- Can I use the service if I am paid in cash or my company runs payroll in-house?
- Can I still set up a direct deposit account if I don't have a payroll provider?
- My account states it's already connected and I cannot reconnect, how would I get past this?
- How do I find my company subdomain/organization ID?
- How do I find my payroll provider?
- Can I cancel an employer within an Order of multiple employers?
- Why am I receiving an error when attempting to reverify an order?
- Can a Truv Order Link be resent?
- The customer connects an employer different from the requested
- The option to upload my documents is not available, can I send an email with a copy of my paystubs?
- My payroll provider can only be access via VPN/intranet, how do I connect?
- I'm retired, have a pension or receiving SSI. Can Truv verify this?