- Employer currently not supported
- Can I expect to receive an invoice or receipt for placed orders?
- I've mistakenly entered incorrect information in the order. How do I fix it?
- How do i refresh an order via the Truv dashboard?
- Technical support service level agreements
- Inactive employment status in report
- My order status: no data
- Can i cancel an order?
- Can borrowers use Truv on mobile devices?
- Does Truv find borrowers have access to payroll systems on prior employers?
- Are there “auto reminders” for borrowers to complete the verification?
- Does the fee fluctuate based on the number of employers selected when requesting VOE?
- Does the borrower need login credentials for their employer’s payroll system?
- What if the employer doesn't have a payroll system?
- Does this system work for smaller employers or only employers who use payroll systems?
- Does the borrower need to reauthorize each time or know when we are re-verifying?
- Payroll providers change with employers. Will Truv be able to provide all information if this happens?
- Do all the VOE's require the buyer to connect to their employer?
- Can a client upload the signed borrower's authorization?
- What is Truv document upload feature and how can i enable it?
- I need invoices for every branch, can Truv handle this?
- I have many branches, can Truv handle this?
- Can I customize my email format that is sent to borrowers?
- Do You Notify Loan Officers/Processors for the Change in Order?
- For re-verification, does the borrower need to authenticate again?
- What does a Sample report look like?
- For email & SMS notifications, how many reminders do you send to borrowers?
- What do you do when the borrower can’t find or log on to the payroll provider?
- The borrower’s employer received several phone calls.
- The borrower doesn’t have an employee email or password, only a chipped ID card.