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  1. Truv
  2. Payroll Accounts
  3. Frequently asked questions

Articles in this section

  • Can I use the service if I am paid in cash or my company runs payroll in-house?
  • Is there any other way to verify my income and employment?
  • My verification link has expired. What should I do?
  • I can’t access any of my payroll accounts nor do I have access to my W-2
  • I keep getting an error message that my login information is incorrect but I'm able to login when I go to my company's portal.
  • I don't have access to view my payroll information outside of my company's network. What can be done?
  • My company uses a 2FA code that is sent to me via text or an application. Can Truv verify with this?
  • I don't have a login but I do have copies of my paystubs, where do I send them?
  • Do you verify education?
  • What if I don't have a payroll login?
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My company uses a 2FA code that is sent to me via text or an application. Can Truv verify with this?

 

Yes, Truv does have the ability to use the code that is sent to you via text. Once you put in your username and password, you will be prompted to provide the code that is sent to you.  If for any reason you do not receive the code or you get an error message please reach out to our Truv Support team via Chat to further assist you.  

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