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  1. Truv
  2. Payroll Accounts
  3. Frequently asked questions

Articles in this section

  • Can I use the service if I am paid in cash or my company runs payroll in-house?
  • Is there any other way to verify my income and employment?
  • My verification link has expired. What should I do?
  • I can’t access any of my payroll accounts nor do I have access to my W-2
  • I keep getting an error message that my login information is incorrect but I'm able to login when I go to my company's portal.
  • I don't have access to view my payroll information outside of my company's network. What can be done?
  • My company uses a 2FA code that is sent to me via text or an application. Can Truv verify with this?
  • I don't have a login but I do have copies of my paystubs, where do I send them?
  • Do you verify education?
  • What if I don't have a payroll login?
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I don't have a login but I do have copies of my paystubs, where do I send them?

Unfortunately, Truv only handles the instant verification section of your application. If you do have copies of your paystubs, we recommend sending them directly to the company that you are working with so they can manually verify your income.  

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