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  1. Truv
  2. Payroll Accounts
  3. Frequently asked questions

Articles in this section

  • Can I use the service if I am paid in cash or my company runs payroll in-house?
  • Is there any other way to verify my income and employment?
  • My verification link has expired. What should I do?
  • I can’t access any of my payroll accounts nor do I have access to my W-2
  • I keep getting an error message that my login information is incorrect but I'm able to login when I go to my company's portal.
  • I don't have access to view my payroll information outside of my company's network. What can be done?
  • My company uses a 2FA code that is sent to me via text or an application. Can Truv verify with this?
  • I don't have a login but I do have copies of my paystubs, where do I send them?
  • Do you verify education?
  • What if I don't have a payroll login?
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Do you verify education?

Unfortunately, Truv only handles instant employment/income verification. Everything else is handled and taken care of by your background screener. Please contact your background screener for further assistance regarding your concern.

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