After the borrower logs in, Truv gains access in less than 45 seconds. In Encompass, this process may take a few minutes. Typically, most borrowers complete the process within a few hours of order placement. However, some borrowers might encounter delays if they view the email or text notification later.
Articles in this section
- How do I refresh an order via Encompass?
- Why can't I download the reports via Encompass?
- Locked status in Encompass loan
- Are there “auto reminders” for borrowers to complete the verification?
- Does the fee fluctuate based on the number of employers selected when requesting VOE?
- Does the borrower need login credentials for their employer’s payroll system?
- Is Truv accessible on mobile devices for borrowers?
-
What's the turnaround time for receiving the report?
- What if the employer doesn’t have a payroll system?
- Do borrowers need to reauthorize after the initial authentication or are they notified when we’re re-verifying?