If your account is locked due to multiple unsuccessful attempts, please contact your payroll provider or employer's system administrator for assistance in unlocking your account.
Truv does not manage payroll or employer IT systems, so we are unable to assist with unlocking your account. If you're unable to unlock your account, please take the following steps:
- If you're verifying employment history, inform your background screener that you were unable to verify your employment through Truv, and they will use an alternative process.
- If you're verifying income, inform your lender or property management company that you're unable to verify through Truv, and they will use a different process.
- If you're switching direct deposit accounts, inform your financial institution that you were unable to switch accounts through Truv, and they will use a different process.