We’ve added an Encompass Admin User Guide to help guide you through the setup process https://docs.truv.com/docs/encompass-admin-user-guide
Please reach out to support@truv.com for any further assistance.
Articles in this section
- How do I refresh an order via Encompass?
- Why can't I download the reports via Encompass?
- Locked status in Encompass loan
- Are there “auto reminders” for borrowers to complete the verification?
- Does the fee fluctuate based on the number of employers selected when requesting VOE?
- Does the borrower need login credentials for their employer’s payroll system?
- Is Truv accessible on mobile devices for borrowers?
- What's the turnaround time for receiving the report?
- What if the employer doesn’t have a payroll system?
- Do borrowers need to reauthorize after the initial authentication or are they notified when we’re re-verifying?