What do you do when the borrower can’t find or log on to the payroll provider?

There are many factors that go into a successful connection to a provider, many times the borrower inputs the wrong credentials, does not have MFA setup, or doesn't know their payroll provider.
You are able to see if Truv has the payroll provider integrations and employer coverage in the dashboard.
Ask if the borrower tried using their work email to login and/or to try resetting their account.