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  1. Truv
  2. Payroll Accounts
  3. Frequently asked questions

Articles in this section

  • My account states it's already connected and I cannot reconnect, how would I get past this?
  • Can I still set up a direct deposit account if I don't have a payroll provider?
  • Can I use the service if I am paid in cash or my company runs payroll in-house?
  • Is there any other way to verify my income and employment?
  • My verification link has expired. What should I do?
  • I can’t access any of my payroll accounts nor do I have access to my W-2
  • I keep getting an error message that my login information is incorrect but I'm able to login when I go to my company's portal.
  • I don't have access to view my payroll information outside of my company's network. What can be done?
  • My company uses a 2FA code that is sent to me via text or an application. Can Truv verify with this?
  • I don't have a login but I do have copies of my paystubs, where do I send them?
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Can I still set up a direct deposit account if I don't have a payroll provider?

Yes. If you don't see your employer or payroll provider when trying to set up direct deposit in the app, you can set it up manually.

Please provide your employer with the routing and account information from your financial institution.

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